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Welcome to Transform-CX
Boasting a global presence across Europe, the Middle East, Africa, Asia, and the Americas, Transform-CX is a powerhouse with over 1,000 skilled associates. Our team brings over 25 years consulting expertise in BPO, CRM, and SaaS Solutions.
Our core mission is to guide companies towards Business Success, transcending industry and sector boundaries. Our strength lies in a deep understanding of People Management, Process Improvements, and cutting-edge Cloud-based Technology.
Employing a consultative approach, we craft and implement strategic roadmaps that not only transform but also elevate the experiences of your clients, adding significant value to your business.
Our team has over 25 years of consulting expertise in BPO, CRM, and learning management with services that are tailored to meet the specific needs of our clients.
We have extensive technology and operations experience in developing strategic roadmaps and then delivering on those roadmaps. Transform-CX has global representation in Europe, Middle East, Africa, Asia, and the Americas.
Transform-CX leverages a key methodology in our Business Consulting, the SDSS Method of Stop Doing Stupid Stuff: The SDSS Method
At its core, SDSS is about simplicity and efficiency. It challenges businesses to critically examine their operations, identify inefficiencies, and, quite simply, "stop doing stupid stuff". Whether it's a redundant approval process, outdated software, or inefficient communication channels, the SDSS method helps companies pinpoint and eliminate these inefficiencies.
Navigating to business success can be a daunting task for any organization, but the journey is easier when you have a clear and attainable goal in mind.
Our philosophy at Transform-CX is to help our clients achieve their business goals by providing unique and complete Customer and Employee Experience solutions:
- Executing on strategic CX and EX vision
- Holistic Consulting to drive valuable outcomes, taking into account: People, Process, Technology, Data and Communication
- Business Services to optimize cloud and multi-application cloud stacks
- AI implementation and Optimization
- Staffing Augmentation
- Business Process Outsourcing
At Transform-CX, our team specializes in crafting innovative solutions tailored to your company’s needs.
Leveraging your existing technology or introducing advanced alternatives, we focus on driving your revenue growth, reducing costs, and enhancing both Customer and Employee Experiences.
I’ve had two engagements with Tim Keefe as my consulting liaison. I found Tim to be knowledgeable about my business and the technology that we had and about the technological improvements that he was recommending.
Unlike many consulting companies, Tim ensured that my needs were met; he doesn’t agree for the sake of the sale. He is truly a thought leader in the Contact Center space and is able to converse with any level of your organization ensuring that at each level there is a complete understanding of all aspects of what he is presenting.
Often this is required to build trust, and Tim certainly is able to do so.
In summary, I consider Tim an expert in the field. He is knowledgeable, professional, respectful and dedicated.
Customer Experience (CX) is everything these days and for a company to be successful they need to deliver nothing short of an exceptional experience during every interaction. If that wasn’t enough, customer-facing challenges continue to become more complex and the landscape of CX solutions is rapidly evolving. In working with Tim over the years, one thing is clear – he is a natural visionary and strategic thinker who partners with his clients to help them solve their unique CX challenges with ease. Tim comes to the table with robust industry experience, a welcoming consultative approach and is able to bridge the gap between strategy and execution to drive better outcomes for both customers and clients alike. Highly recommend working with Tim as a trusted partner to help improve your CX and business outcomes.