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Welcome to Transform-CX

Boasting a global presence across Europe, the Middle East, Africa, Asia, and the Americas, Transform-CX is a powerhouse with over 1,000 skilled associates. Our team brings over 25 years consulting expertise in BPO, CRM, and SaaS Solutions.

Our core mission is to guide companies towards Business Success, transcending industry and sector boundaries. Our strength lies in a deep understanding of People Management, Process Improvements, and cutting-edge Cloud-based Technology.

Employing a consultative approach, we craft and implement strategic roadmaps that not only transform but also elevate the experiences of your clients, adding significant value to your business.

Our team has over 25 years of consulting expertise in BPO, CRM, and learning management with services that are tailored to meet the specific needs of our clients.

We have extensive technology and operations experience in developing strategic roadmaps and then delivering on those roadmaps. Transform-CX has global representation in Europe, Middle East, Africa, Asia, and the Americas.

Our Methodology

Transform-CX leverages a key methodology in our Business Consulting, the SDSS Method of Stop Doing Stupid Stuff: The SDSS Method

At its core, SDSS is about simplicity and efficiency. It challenges businesses to critically examine their operations, identify inefficiencies, and, quite simply, "stop doing stupid stuff". Whether it's a redundant approval process, outdated software, or inefficient communication channels, the SDSS method helps companies pinpoint and eliminate these inefficiencies.

Our Services

Navigating to business success can be a daunting task for any organization, but the journey is easier when you have a clear and attainable goal in mind.

Our philosophy at Transform-CX is to help our clients achieve their business goals by providing unique and complete Customer and Employee Experience solutions:

  • Executing on strategic CX and EX vision
  • Holistic Consulting to drive valuable outcomes, taking into account: People, Process, Technology, Data and Communication 
  • Business Services to optimize cloud and multi-application cloud stacks
  • AI implementation and Optimization
  • Staffing Augmentation
  • Business Process Outsourcing

Local Delivery, Global Capability

At Transform-CX, our team specializes in crafting innovative solutions tailored to your company’s needs. 

Leveraging your existing technology or introducing advanced alternatives, we focus on driving your revenue growth, reducing costs, and enhancing both Customer and Employee Experiences. 



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